PRIVACY POLICY

Pipe Patrol (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pipepatrol.com, request our services, or opt in to receive text messages from us.

1. Information We Collect

We collect information that you voluntarily provide directly to us, as well as information automatically collected when you navigate our website.

Personal Information You Provide: This may include your name, email address, physical service or mailing address, billing information, and mobile phone number when you request a service quote, schedule an appointment, fill out contact forms, or communicate with us.

SMS Opt-In Data: If you choose to receive text messages from us (such as scheduling updates, arrival alerts, or service notices), we collect your mobile phone number, your explicit consent to receive messages, and a digital log of when that consent was provided.

Cookies and Automated Tracking: Like most websites, we use cookies, web beacons, and similar tracking technologies to improve your experience on www.pipepatrol.com. This automatically collects technical data, including your IP address, browser type, operating system, referring URLs, and details about your interactions with our site.

2. How We Use Your Information

We use the information we collect for the following business purposes:

To dispatch dispatchers/technicians, provide our plumbing or monitoring services, and maintain our website.

To process your transactions, manage invoices, and service accounts.

To communicate with you, respond to inquiries, send service confirmation notices, and provide technician arrival alerts.

To send you updates, seasonal maintenance reminders, or marketing materials that you have explicitly agreed to receive.

To monitor and analyze website traffic, trends, and usage behavior to enhance user experience.

3. Cookie and Tracking Choices

You have control over how cookies are used on your device:

Browser Settings: You can modify your browser settings to reject cookies or alert you when a cookie is being set. Please note that disabling cookies may cause some features of our website to function incorrectly.

4. Strict "No Sharing" Policy for Mobile Data

We do not sell, rent, or trade your personal information. While we may share general data with trusted service providers who help us run our business operations (such as web hosting, payment processing, or customer relationship management software), mobile data is strictly protected.

SMS Privacy Disclosure (A2P 10DLC Compliant):

No mobile information or SMS opt-in consent data will be shared with third parties, affiliates, or partners for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties for any reason.

5. Data Security Practices

We implement industry-standard administrative, technical, and physical security measures designed to safeguard your personal data from unauthorized access, loss, alteration, or disclosure.

We use Secure Sockets Layer (SSL/TLS) encryption to protect your data during digital transmission on www.pipepatrol.com.

Access to your personal data is restricted strictly to authorized Pipe Patrol employees and verified service providers who require it to perform their professional jobs.

Please note that while we take rigorous steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You maintain full control over your personal information and how we communicate with you.

A. SMS Opt-Out & Unsubscribe

You can stop receiving text messages from us at any time.

To opt out, simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message you receive from Pipe Patrol.

After doing so, you will receive a single confirmation text message stating that you have been successfully unsubscribed, and we will no longer text your mobile number unless you re-initialize consent.

Message and data rates may apply. Message frequency varies.

B. Email Opt-Out

To stop receiving promotional emails, click the "Unsubscribe" link located at the bottom of any email we send you, or contact us directly.

C. Updating and Deleting Your Information

You have the right to access, correct, update, or request the deletion of the personal information we hold about you. You can exercise these rights by:

Contacting our support team directly via the contact details listed below.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us at:

Pipe Patrol

Email: [email protected]

Phone Number: 504-475-0096